Shipping Policies
Last updated: October 5, 2026
Thank you for shopping with us! We want to make sure your order arrives safely and on time. Please read the information below before placing your order.
1. Order Processing
All orders are processed within 1–3 business days after your order is placed.
Orders are not processed or shipped on weekends or holidays. During periods of high order volume, sales, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with your tracking information, when available.
2. Shipping Times
Estimated delivery times begin once your order has been shipped:
- Canada: approximately 3–8 business days
- United States: approximately 4–10 business days
- International: approximately 7–15 business days
Please note that these are estimated delivery times, not guaranteed delivery dates. Delays caused by the carrier, customs, weather, or other circumstances outside our control may occur.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.
If free shipping is offered, the applicable conditions will be clearly stated on the website or at checkout.
4. Tracking Information
When tracking is available, a tracking number will be sent to the email address provided at checkout.
Please allow up to 48 hours for tracking information to update after your order has been shipped.
5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice that your address is incorrect, please contact us as soon as possible. We will do our best to update it before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed.
We are not responsible for orders delivered to an incorrect address provided by the customer.
6. Lost, Stolen, or Damaged Packages
Once an order has been shipped, it is the responsibility of the shipping carrier to deliver the package.
If your tracking information shows that your package was delivered but you cannot find it, please first check around your delivery location and contact the carrier.
If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and items so we can review the situation.
7. Customs and Duties
For international orders, additional customs fees, duties, taxes, or other charges may apply depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
8. Delays
While we work hard to ship orders as quickly as possible, we cannot guarantee delivery dates.
We are not responsible for delays caused by shipping carriers, customs, weather conditions, strikes, incorrect addresses, or other circumstances outside our control.
If your order has not arrived within a reasonable amount of time after the estimated delivery window, please contact us and we will do our best to assist you.
9. Contact Us
If you have any questions about your order or our shipping policy, please contact us through our Contact Us page or by email.
We are happy to help!